As of today, Sept. 8/13, Rogers is denying that they are using this number to call their clients. They state that they only communicate with their Pay-As-You-Go customers by email. I was also told that they only use 1-800 #'s to call. I had 30 calls from (647) 278-9960 since May of this year. No refund forthcoming. The only solution is to cancel your voice-mail capability on your phone, which I did today.

I got about 50 calls from/to this number. ?I have made an inquiry with Rogers.  They were able to credit me back for the most recent 30 calls, but would not credit me for any more than 30.  I asked to speak to a manager and was promised a response within 36hrs.  5 days later no call so I escalated it to the next step.  This phone is for emergencies only so I know no calls were made to this number.  It is obviously a glitch or perhaps a scam by rogers.  Very very dissapointing.

Very upset with the unethical and possibly criminal reverse charging from phone number (647) 278-9960. This obviously a scam by Rogers or in the very least an oversight. I would have to say the later since there has been a myriad of complaints and Rogers has done nothing to rectify the issue. Why would they? It makes Rogers a fortune with this scam.

The phone number (647) 278-9960 does not appear on my phone as received nor dialed. I would not even have known about (647) 278-9960, and most Rogers customers getting scammed probably don't know either, until I checked my account online and viewed my Rogers account usage details.

My account usage details showed 8 calls in the last two days at 0.15¢ each. Rogers better rectify the issue or face legal action!

When you get billed for rogers cell phone from (647) 278-9960 for voicemail you do not get, it is because you don't have voicemail set up (although you are paying for it). It is calling the voicemail centre. It means people are calling you and trying to leave a message, but can't. You still get charged. Call 0-1-(647) 278-9961 from your cell phone to set up voicemail and it should stop.The Rogers salesperson was a complete moron for not telling me this in the first place. I lost a lot of money for several months because of this, and was wondering why I never got voicemail messages.

When you get billed for rogers cell phone from (647) 278-9960 for voicemail you do not get, it is because you don't have voicemail set up (although you are paying for it). It is calling the voicemail centre. It means people are calling you and trying to leave a message, but can't. You still get charged. Call 0-1-(647) 278-9961 from your cell phone to set up voicemail and it should stop.

The Rogers salesperson was a complete moron for not telling me this in the first place. I lost a lot of money for several months because of this, and was wondering why I never got voicemail messages.

I got 6 calls from the same number  (647) 278-9960 the day after my phone was activated which was yesterday.  I did not activate my voice mail nor did I ask for it to be activated.  After a long conversation with Rogers I was able to get the money refunded.  I am shocked by the lengths Rogers will go to make a few bucks.

I got about 50 calls from/to this number.  I have made an inquiry with Rogers.  They were able to credit me back for the most recent 30 calls, but would not credit me for any more than 30.  I asked to speak to a manager and was promised a response within 36hrs.  5 days later no call so I escalated it to the next step.  This phone is for emergencies only so I know no calls were made to this number.  It is obviously a glitch or perhaps a scam by rogers.  Very very dissapointing.