As of today, Sept. 8/13, Rogers is denying that they are using this number to call their clients. They state that they only communicate with their Pay-As-You-Go customers by email. I was also told that they only use 1-800 #'s to call. I had 30 calls from (647) 278-9960 since May of this year. No refund forthcoming. The only solution is to cancel your voice-mail capability on your phone, which I did today.

Hi Guys,One of our sponsors True Patriot Love Foundation (TPL) is running a fundraising expedition to Everest Base Camp and Island Peak. They are now accepting applications from veterans who are retired from the CF and reservist.I would encourage you to apply if you are able to go on an expedition for 3 weeks in October 2012. This is a once in a life time opportunity for veterans. Below is the contact info for Raymond Joseph the Project Coordinator. Please contact Raymond if you have any questions.Raymond JosephLead Project CoordinatorTrue Patriot Love Expedition: Himalayas130 Bloor St. West, Suite 905Toronto, ON M5S 1N5Cell: (647) 278-9961Office (416) 628-4972 Office Fax (416) 350-2323Email: expedition @ truepatriotlove.com http://truepatriotlovefoundation.com/everest-contact-form/

When you get billed for rogers cell phone from (647) 278-9960 for voicemail you do not get, it is because you don't have voicemail set up (although you are paying for it). It is calling the voicemail centre. It means people are calling you and trying to leave a message, but can't. You still get charged. Call 0-1-(647) 278-9961 from your cell phone to set up voicemail and it should stop.The Rogers salesperson was a complete moron for not telling me this in the first place. I lost a lot of money for several months because of this, and was wondering why I never got voicemail messages.

I just spent the afternoon today on the phone with various Rogers customer service representatives.  I have 3 pay-as-you-go phones and two were being charged .  The first representative offered to cancel the voice mail option on the first phone and reimburse for those charges (about 6.00).
After resolving this one, I checked the second and third phones (not sure why I didn't in the first place).  One of those was also being charged on this voicemail number.  The second customer service rep. wasn't as friendly and helpful and when I spoke to her supervisor, her supervisor only agreed to reimburse for 1 month of these calls.  She was obviously not interested either in looking back over the last 3 years on this phone to see how long it has been going on.  
I tried to discuss this with her but she said that I was talking over her and she would end the call - and she did !!  When I tried to call back, I got a message that the "office was closed for the day."  
The third call back, I got another customer service rep. who was very edgy in the beginning (they can see the info on previous calls on their screens) but settled down and assisted me.  It took quite a bit of explaining once again and she did agree to credit back the charges (only the ones that were accessible on the screen for viewing)....about 10.00.
Who knows how much money has been lost to this voicemal "glitch" that Rogers has.  They won't be motivated to change this profit-making situation unless there is some litigation or very public advertising of the problem.  So, tell your friends to check their accounts;  put it on your facebooks and twitters and any other social media ...............check your accounts and know the fine print (if there ever was any).

I was charged more than 10 times last month for that number. the call description said " Voicemail received". I called that number and found it is Rogers Wireless Message. However, I have never called that number to check my voice mail last month. What happened?

I just spent the afternoon today on the phone with various Rogers customer service representatives.  I have 3 pay-as-you-go phones and two were being charged .  The first representative offered to cancel the voice mail option on the first phone and reimburse for those charges (about 6.00). After resolving this one, I checked the second and third phones (not sure why I didn't in the first place).  One of those was also being charged on this voicemail number.  The second customer service rep. wasn't as friendly and helpful and when I spoke to her supervisor, her supervisor only agreed to reimburse for 1 month of these calls.  She was obviously not interested either in looking back over the last 3 years on this phone to see how long it has been going on.  I tried to discuss this with her but she said that I was talking over her and she would end the call - and she did !!  When I tried to call back, I got a message that the "office was closed for the day."  The third call back, I got another customer service rep. who was very edgy in the beginning (they can see the info on previous calls on their screens) but settled down and assisted me.  It took quite a bit of explaining once again and she did agree to credit back the charges (only the ones that were accessible on the screen for viewing)....about 10.00.Who knows how much money has been lost to this voicemal "glitch" that Rogers has.  They won't be motivated to change this profit-making situation unless there is some litigation or very public advertising of the problem.  So, tell your friends to check their accounts;  put it on your facebooks and twitters and any other social media ...............check your accounts and know the fine print (if there ever was any).

got the same problem, just set up my voicemaile with rogers, a few minutes later I was chareged for "Voicemaile received" from this number (647) 278-9960), I know, I will not stay with this provider any longer...too much is going on from the first day I've activated my phone, very upseting!!!