this is PC FINANCIAL collections dept, and they're clueless.

MUST in verb is a request for obligation, therefor if someone says you must do something, you are in no way oblidged to contract with them.look it up in the dictionary. please dont spread misinformationthe callback number provided is an offer to contract.if they call to demand information from you, tell them you want it in writing.dont give out personal information over the phone.find remedy, stay in honour, without recourse

Just to confirm that it is a number for CIBC (Firstline Mortgage) .The "urgent call" was a missed payment due to banking error. I was skeptical about their calls as well because I had NO reason to think there may be an issue. I didn't answer their questions and instead I called the toll free number on my mortgage statement.

I got the same thing! I called back and said that "we're sorry, the number is not in service". WTF???

Also got confirmation from CIBC that the number is not in their system.  I was told that for future reference, we can call CIBC's Outbound Customer Reassurance Line at 1-+1 888-831-8818 to verify the legitimacy of a call. BEWARE of suspicious calls and don't give out personal info!!

These people have been calling my place of work for over 2 years and the funny thing is that we don't even deal with CIBC. I've tried several times to call back to see what they really wanted and the number is no longer in use. They keep telling my boss that it would be in my best interest to reply as soon as possible. I would really like these phone calls to stop.