• Anonymous
    November 1, 2017
    Mississauga, Canada
    They keep calling stating this call is not a telemarketing call - Automated voice states they must speak with "so and so" immediately about an application error ... They ask you to press 1 to verify you are who they were calling.... once verified they ask for personal info to be input and pressing and at no time was an option given to speak to a real person... and pressing 0 ended the call.

    I'm not inputting personal info until I speak to a live person at RBC .. and even though I called the number supplied by an automated service and just because the automated service tells me I've reached RBC - that doesn't mean I'm actually speaking with someone at RBC ... very sketchy ...
  • John
    July 19, 2016
    Arichat, Canada
    These scammers are very professional in what they do to get personal information of your banking procedures so do not be taken in by these automated telephone calls as you will be nailed financially with their scamming.
  • MihaiP
    March 31, 2016
    Event Reminder
    Pierrefonds, Canada
    This number is legitimate (as mars 2016), being new Credit Card Automated Alerts service. However beware: others may fraudulent fake their ID to be the same as RBC number! RBC NOT asks you for personal info!
    I receive more calls from this number and I always hang-up. Make some research, the call is legitimate automatic call from RBC visa, as it figure in their official site RBC.COM (here http://www.rbc.com/privacysecurity/ca/alert-automated-call-faq.html#b1)
    There are many numbers: for credit cards:
    "Our number will be displayed as
    or RBC"
    for debit cards:
    "Our number will be displayed as
    It is a new way to reduce RBC personnel, but also to speed-up fixing account problems, as all process is automatic. The machine just wants to deliver a message, sometimes important. If any doubt, hang-up and call RBC yourself at your usual RBC number. The only problem is, if you don't listen the message, that you don't know if it is urgent to contact RBC or not, as, for example, a blocked card may bounce some of your payments (that was happen to me). You may always identify the department using the caller ID (for instant the current number 1-877-214-5948 is for VISA department), so call them at your well-known number.
  • Heather
    September 11, 2015
    Debt Collector
    I just dealt with this as well. I was four days late on my credit card payment.
  • Jack
    May 17, 2015
    Regina, Canada
    it's eASY to fake an outgoing call display but the echo/router of the phone companiy isn't accessible so.....when I get these calls it says it's coming from the USA........the scammers can copy and paste a legitimate rbc number to fake a call display but lose the game when the echo pattern says its from the usa....i call rbc in canada they wont use a usa originating phone service.

Sample complaints we have found for 877-214-5948

  • RBC customer
    This is a legit number from RBC.I called the RBC number off their website and asked them it is real.I missed a payment. They were calling to remind me to make it haha!
  • Patricia Davis
    I have received calls from  877-214-5948.Obviously this is a scam.  I would like this reported and my number not to be used againl
  • Canada Guy
    1 877-214-5948 is a complete fishing scam. Will request personal information while pretending to be the Royal Bank. Do not call back and do not give them your personal information.
  • gino
    its super legit. Make sure you give them all your information.
  • Wow
    The scammers are using this forum!  Posting here as RBC staff... Yeah, right
  • Penny
    I've been getting these calls too, and its because i had been into my local branch recently, that they want me to answer a survey in regards to my service at that particular branch........very annoying!!

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