This is NCO Financial in Edmonton - note they do not even call themselves a collection agency!  Good advice above - do not speak to them, return their calls, etc.  Especially do NOT make payment arrangements - there is a statue of limitations in most provinces of two years, even although they may  TRY to collect after that period, or even try to get you to simply ADMIT to the debt. Never do any of the above, especially making a payment, for if you do,  that two year period starts all over again.  NEVER, ever send a debt collector of any sort a cheque, or provide banking information over the phone..If you are settling a debt, send a money order from the post office so they do not know where you bank!!!  Otherwise you may see your bank account drained!!!
Incidentally, a review of NCO Financial's Better Business Bureau Report as of today's date (Feb 8/11)
is RATED A BIG FAT......."F"....... the provincial government should not be allowed to license a collection agency with such a terrible tract record.  With a disgusting record like that they should not be allowed to call anyone to collect money  - talk about outrageous - this is the pot calling the kettle black LOL - really, check it out at "Southern Alberta Better Business Bureau, click on check out business, type in NCO Financial, Edmonton, Alberta, and you can read this for yourself.

they were really aggressive about a debt, i have filed bankruptcy because of a business failure and he started calling me names

Hey my mother, just got this call about her owing some money but i have no ideal what they are talkin about does anybody now what this is about she was really aggressive and was treatin my mother what kinda of agency is that

At 2:10 pm I received a call from this number. When asked to identify himself and his organization, he would only give his first name. He became quite aggressive, almost threatening, telling me I 'must' provide personal information. He refused to provide a reason for calling.It was only by using google, not 411, that I was able to identify this company.I've reported this to the local police and Phone Busters.

Had the same call.  Right surname wrong name, but initials were correct.  When I asked what was all this about, a girl said it's a small business matter, apologized, and hung up.The number displayed was (780) 441-4000

At 2:10 pm I received a call from this number. When asked to identify himself and his organization, he would only give his first name. He became quite aggressive, almost threatening, telling me I 'must' provide personal information.
He refused to provide a reason for calling.

It was only by using google, not 411, that I was able to identify this company.
I've reported this to the local police and Phone Busters.