NCO is very much less then honourable. I don't even answer the phone on any unknown name. I get messages about an important "business" matter to call back about. I worked for the Cash Store for 9 months. NCO was calling people with payday loans that were not overdue to have them pay NCO. I don't know how they get hold of information like that. However do NOT when they call EVER give them the missing details! There is a 2 year statue on unsecured debts in Ontario. They can not collect unless you admit to owing the debt. Even if you want to pay the debt companies like NCO are debt scammers and there is no gtee the companies owed will get paid. Or that NCO bought the debt.

debt collector for Citi/Bank Financial, NCO Financial

If you spent half as much time trying to figure out ways to pay your bills as you do trying to get out of them, maybe they wouldn't be calling you. Live within your means.

Had the same call.  Right surname wrong name, but initials were correct.  When I asked what was all this about, a girl said it's a small business matter, apologized, and hung up.

The number displayed was (780) 441-4000

Who called?

This is NCO Financial in Edmonton - note they do not even call themselves a collection agency!  Good advice above - do not speak to them, return their calls, etc.  Especially do NOT make payment arrangements - there is a statue of limitations in most provinces of two years, even although they may  TRY to collect after that period, or even try to get you to simply ADMIT to the debt. Never do any of the above, especially making a payment, for if you do,  that two year period starts all over again.  NEVER, ever send a debt collector of any sort a cheque, or provide banking information over the phone..If you are settling a debt, send a money order from the post office so they do not know where you bank!!!  Otherwise you may see your bank account drained!!!
Incidentally, a review of NCO Financial's Better Business Bureau Report as of today's date (Feb 8/11)
is RATED A BIG FAT......."F"....... the provincial government should not be allowed to license a collection agency with such a terrible tract record.  With a disgusting record like that they should not be allowed to call anyone to collect money  - talk about outrageous - this is the pot calling the kettle black LOL - really, check it out at "Southern Alberta Better Business Bureau, click on check out business, type in NCO Financial, Edmonton, Alberta, and you can read this for yourself.