Comments on (604) 520-3565

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0 complaints this year, 213 total complaints

0 complaints this year, 213 total complaints

Comments on (604) 520-3565

Sample complaints we have found for (604) 520-3565

Joanne Smith

all these Reps told me a different story, I said I wanted to speak to the Manager, then switchboard told me they had two!  I informed them I just wanted to talk to ONE  person, the origional Rep we first delt with, here in my home!  Phone calls back and forth from all these reps!  It was harrassment, confusing and made me very angry and upset with this company and how it conducts business!  I guaranteed that the amount would be paid in 30 days by Bank Draft, they told me I said cheque, they said no, I said Bank Draft I asked one of the so called managers if he knew the difference between a bank draft and a cheque!  He said to us, they are all the same!  I worked as a Supervisor in a credit union for many years so I told him the difference!  They were extremely snoopy and tried to be overbearing!  Then on Friday, I received a threatening letter from Lend Care, their finance company, (who charges 29 1/2% Interest) and if I didn't pay for both machines by Apr. 24/2011, I would be charged with N.S.F. fees, other misc. charges!  They will not give me back my old Filter Queen, or the deposit I made and take back their machines either!  I checked on Google to see what info they had on this company, called their U.S. office to put in complaint to their C.E.O!  They gave me the run around and said they would put me through to Customer Service, I left a message for them to call me back regarding this issue and the way their employees conduct business!  I won't hold my breath waiting for the call, as I doubt I will hear back from them!  What do I do now?  Forced to pay for machines that I don't want and then have to keep dealing with them for parts, filters, etc!  If anyone can give me any advise regarding this upsetting issue, I would greatly appreciate it!  I have also threatened them with legal action, the Manager said go ahead and good luck!  I would not reccomend anyone buy anything from this company because of the way they pressure you to buy their product, the lies they tell you, how they pass the buck to all these sales reps and then threaten you with a nasty letter and phone calls galore!  I called about who I should be paying, they changed the rules and told me I was now dealing with their finance company from now on!  I called the origional sales rep regarding this and she wouldn't return my calls!  I also had one of the so-called Managers hand up the phone in my ear!!  That is no way to conduct business, their business practices are immoral, unethical and dishonest!! :(  I do like the vacume except that the power cord is way to thin and gets stuck in the power head if vacumed over! )  The  power cord does not roll up inside the machine and the attatchment used for getting into small places could be easily ripped right off the canister when unwinding the cord manually!  It happened to my other Filter Queen vacume when someone was using it to clean my home!  The vacumes have an attached tool holder which sits on top of the canister, it is made of weaker plastic than my old one, the vacume hose is not made as well either!  This comany and their employees are a bunch of crooks!  Oh, I did get a gift from them, a car cleaning kit, which they said I won in a weekly draw(which I wasn't told about) just so they had a way to get their foot in the door and what a sob story they tell you to get you to buy the machine!  They have all crossed the line as far as we are ,but they will still conduct business the same way for years to come!  SO BEWARE FRIENDS, DO NOT HAVE ANYTHING TO DO WITH THIS COMPANY!  Wish me luck in any further dealing I have with them, I am going to need all the help I can get!  I am so happy they have this info on Google and a place where people can type their complaints!  The best advertising you can get is by word of mouth, it travels faster than wildfire!  So please pass this info here, to other people to warn them and not get taken advantage of like I did!  I am also a physically disabled person and will be for the rest of my life!  It was the first time I ever let a sales person in my home and it  will be the last time too!!  I learned my lesson the hard way!
 

jj

If you want to see what the Director of Fair Trade in Alberta had to dealth with their Alberta branch. Here is a link to the pdf.http://www.servicealberta.ca/pdf/undertakings ... Enterprises.pdf
 

irritated

Nice professionalism, get many positive responses with that attitude.  Wonder why people are upset? you chose this job, no one made you go there.  But calling and harassing people who have not requested the rude calls or provided their number (yet you get it illegally, think unlisted numbers and do not call lists).  If you don't like the response pick a company that is legitimate and go work there.  Otherwise what do you expect, maybe give me your number and I will call you twenty times a week and hang up when you answer, or maybe I will talk about you on a website and what a**holes every one is.  Why don't you grow up!
 

Jeanne

I received 2 calls today from this group asking if I would participate in a health survey.  Suspicious me asked the first caller who they were representing since this person only gave her personal name at the beginning of the call.  This person just hung up on me.  Several hours later another call came through and again only a personal name given and I was asked if I would participate in a health survey.  I said that I have some questions first before I would decide. I asked who she was representing.  With a very heavy accent, she replied Healthtek.  I asked where they were located.  She answered Coquitlam. I then asked HOW they got my phone number since I am listed on the "DO NOT CALL LIST".  She said they just randomly call and asked again if I would participate. I told her no, that I'm reporting Healthtek to the Fed Gov't (which I did though I NOW SEE how Healthtek gets around this list - THEY ARE "REALLY ONLY CONDUCTING A SURVEY"!!! which is only their preamble to a sales pitch.)  Yes, they do sell Filter Queen -  they are the same crowd that hooked my 81 year old father in law into buying a VERY expensive vacuum and air filter system for an extremely small apartment WITH NO CARPETING!.  He felt very embarrassed and foolish after by being taken in by  their tactics.  As well his credit card number was then used illegally for thousands of $ worth of items purchased in the US and Healthtek was the only place he had used his card.  I would advise extreme caution in dealing with this Company since all their business practices seem to be barely legal and rather sleazy.
 

FQHT

What about a lady named Amanda Sell???
 

quoteable

I work as one of the much-maligned demo guys for Health-Tek California.We are all instructed to ALWAYS ask for the lady of the house, and NEVER for the husband.The reason: research all over has shown that the woman spends more time in the house, has a much larger say in household expenditures, and is much more concerned about air quality in the home because of children, time in the kitchen, cleaning duties, etc.It's unfortunate that so many have had unpleasant experiences with "pushy" reps, but in an organization as large as us, this is bound to happen.If you EVER get a bad feeling about a sales rep, a demo person, a surveyor, or anyone else you don't know, you have the ultimate answer: don't let them in.
 

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