I have been a member for a couple of years, and although I have had no problems dealing with them in the past, the time has arrived. If you are a member, you received an email the other day regarding "special assessment fees". Well, this money hungry company makes bad business decisions and expects us to pay for it?? A supplier that they dealt with, Dream Travels, has gone bankrupt and because of this, Suitelife is asking all its members to pay $399USD by March 30. Supposedly to help with recuperating costs they had to dish out to help out those who booked accommodations with this supplier. I have been sending demanding emails why they expect us to pay this in less then 30 days, when its their fault they don't carry insurance. "Too costly" was the answer on that question. They REFUSE to show their books to their members as to HOW they came up with this amount. I have been fighting with them for the last couple of days, and they refuse. I'd like to get members together and fight this, and after giving them a couple more days, I will be filing a complaint with the BBB (even tho they are not accredited). I will also be going to the media if they don't show the books. We have a right to know where this $399 amount came from. Oh and get this, if you are travelling BEFORE March 30, you have to pay the amount BEFORE you travel....why???
Something is fishy here, and i even accused them of being involved with the bankruptcy of Tonya (Dream Travels). I will see if something evolves with that. Does anyone know of any shows like "Silverman Helps"? Too bad he is gone! But they will be sorry when this goes public.

As i said before....when you "win" a vacation such as these, you ALWAYS PAY THE TAXES and in most cases the FLIGHT. You are getting ACCOMODATIONS. With that being said, i am paying for my flights (not yet booked) and $12-33 per nite in taxes. I would ASSUME that EVERYONE would ask that question (do we pay for flight? etc), if it's not been told to you right away. At that point, you make the decision, do i want a DISCOUNT on a vacation, or pay for FULL vacation if you are planning on going in the near future. DUH, we opted for the DISCOUNTED vacation (2 bedroom condo, i might add). Why pay over $800 in accomodations when i can pay at the MOST $132? (5 days, 4 nights)...at the least, $36. To me that is a no-brainer.Their only crime is that they say free "vacation"...they should say free "accomodations" (with EVERYONE knowing you pay the taxes!!!!!!!!!!)Ask yourself honestly...if you were planning a trip in the near future, and you were planning on staying only in a HOTEL room (INCLUDING TAXES ON TOP OF THE ROOM RATE), wouldn't you rather stay in a 2 bedroom condo for free, and only pay $136 on top of your flight???Just saying...

It is nothing like that i went with my husband to there office which is in wood-bridge we least to there "presentation" then in the end my husband said we don't have any money they said not a problem you can choose the price which one you like and we walk out with price out of the office.

Just got the same call from (647) 724-5268 - looks like they got a new number again.  Told them to call back tomorrow, researched online and won't be answering that call.

I, too, have never been able to use my 'points'. Every time I have tried to call they don't have any 'avaiability'.$14,000 down the drain.

Ya i always accept the same call but i am going office and won a prize :-)

Thanks for all the comments posted here, my husband received a call discussing the same information and we will definitely not waste our time.