As of today, Sept. 8/13, Rogers is denying that they are using this number to call their clients. They state that they only communicate with their Pay-As-You-Go customers by email. I was also told that they only use 1-800 #'s to call. I had 30 calls from (647) 278-9960 since May of this year. No refund forthcoming. The only solution is to cancel your voice-mail capability on your phone, which I did today.

I got about 50 calls from/to this number.  I have made an inquiry with Rogers.  They were able to credit me back for the most recent 30 calls, but would not credit me for any more than 30.  I asked to speak to a manager and was promised a response within 36hrs.  5 days later no call so I escalated it to the next step.  This phone is for emergencies only so I know no calls were made to this number.  It is obviously a glitch or perhaps a scam by rogers.  Very very dissapointing.

Very upset with the unethical and possibly criminal reverse charging from phone number (647) 278-9960. This obviously a scam by Rogers or in the very least an oversight. I would have to say the later since there has been a myriad of complaints and Rogers has done nothing to rectify the issue. Why would they? It makes Rogers a fortune with this scam.The phone number (647) 278-9960 does not appear on my phone as received nor dialed. I would not even have known about (647) 278-9960, and most Rogers customers getting scammed probably don't know either, until I checked my account online and viewed my Rogers account usage details.My account usage details showed 8 calls in the last two days at 0.15¢ each. Rogers better rectify the issue or face legal action!

I just spent the afternoon today on the phone with various Rogers customer service representatives.  I have 3 pay-as-you-go phones and two were being charged .  The first representative offered to cancel the voice mail option on the first phone and reimburse for those charges (about 6.00).
After resolving this one, I checked the second and third phones (not sure why I didn't in the first place).  One of those was also being charged on this voicemail number.  The second customer service rep. wasn't as friendly and helpful and when I spoke to her supervisor, her supervisor only agreed to reimburse for 1 month of these calls.  She was obviously not interested either in looking back over the last 3 years on this phone to see how long it has been going on.  
I tried to discuss this with her but she said that I was talking over her and she would end the call - and she did !!  When I tried to call back, I got a message that the "office was closed for the day."  
The third call back, I got another customer service rep. who was very edgy in the beginning (they can see the info on previous calls on their screens) but settled down and assisted me.  It took quite a bit of explaining once again and she did agree to credit back the charges (only the ones that were accessible on the screen for viewing)....about 10.00.
Who knows how much money has been lost to this voicemal "glitch" that Rogers has.  They won't be motivated to change this profit-making situation unless there is some litigation or very public advertising of the problem.  So, tell your friends to check their accounts;  put it on your facebooks and twitters and any other social media ...............check your accounts and know the fine print (if there ever was any).

got the same problem, just set up my voicemaile with rogers, a few minutes later I was chareged for "Voicemaile received" from this number (647) 278-9960), I know, I will not stay with this provider any longer...too much is going on from the first day I've activated my phone, very upseting!!!

When you get billed for rogers cell phone from (647) 278-9960 for voicemail you do not get, it is because you don't have voicemail set up (although you are paying for it). It is calling the voicemail centre. It means people are calling you and trying to leave a message, but can't. You still get charged. Call 0-1-(647) 278-9961 from your cell phone to set up voicemail and it should stop.

The Rogers salesperson was a complete moron for not telling me this in the first place. I lost a lot of money for several months because of this, and was wondering why I never got voicemail messages.

Very upset with the unethical and possibly criminal reverse charging from phone number (647) 278-9960. This obviously a scam by Rogers or in the very least an oversight. I would have to say the later since there has been a myriad of complaints and Rogers has done nothing to rectify the issue. Why would they? It makes Rogers a fortune with this scam.

The phone number (647) 278-9960 does not appear on my phone as received nor dialed. I would not even have known about (647) 278-9960, and most Rogers customers getting scammed probably don't know either, until I checked my account online and viewed my Rogers account usage details.

My account usage details showed 8 calls in the last two days at 0.15¢ each. Rogers better rectify the issue or face legal action!