As of today, Sept. 8/13, Rogers is denying that they are using this number to call their clients. They state that they only communicate with their Pay-As-You-Go customers by email. I was also told that they only use 1-800 #'s to call. I had 30 calls from (647) 278-9960 since May of this year. No refund forthcoming. The only solution is to cancel your voice-mail capability on your phone, which I did today.

got the same problem, just set up my voicemaile with rogers, a few minutes later I was chareged for "Voicemaile received" from this number (647) 278-9960), I know, I will not stay with this provider any longer...too much is going on from the first day I've activated my phone, very upseting!!!

I got 6 calls from the same number  (647) 278-9960 the day after my phone was activated which was yesterday.  I did not activate my voice mail nor did I ask for it to be activated.  After a long conversation with Rogers I was able to get the money refunded.  I am shocked by the lengths Rogers will go to make a few bucks.

I just spent the afternoon today on the phone with various Rogers customer service representatives.  I have 3 pay-as-you-go phones and two were being charged .  The first representative offered to cancel the voice mail option on the first phone and reimburse for those charges (about 6.00). After resolving this one, I checked the second and third phones (not sure why I didn't in the first place).  One of those was also being charged on this voicemail number.  The second customer service rep. wasn't as friendly and helpful and when I spoke to her supervisor, her supervisor only agreed to reimburse for 1 month of these calls.  She was obviously not interested either in looking back over the last 3 years on this phone to see how long it has been going on.  I tried to discuss this with her but she said that I was talking over her and she would end the call - and she did !!  When I tried to call back, I got a message that the "office was closed for the day."  The third call back, I got another customer service rep. who was very edgy in the beginning (they can see the info on previous calls on their screens) but settled down and assisted me.  It took quite a bit of explaining once again and she did agree to credit back the charges (only the ones that were accessible on the screen for viewing)....about 10.00.Who knows how much money has been lost to this voicemal "glitch" that Rogers has.  They won't be motivated to change this profit-making situation unless there is some litigation or very public advertising of the problem.  So, tell your friends to check their accounts;  put it on your facebooks and twitters and any other social media ...............check your accounts and know the fine print (if there ever was any).

I just spent the afternoon today on the phone with various Rogers customer service representatives.  I have 3 pay-as-you-go phones and two were being charged .  The first representative offered to cancel the voice mail option on the first phone and reimburse for those charges (about 6.00).
After resolving this one, I checked the second and third phones (not sure why I didn't in the first place).  One of those was also being charged on this voicemail number.  The second customer service rep. wasn't as friendly and helpful and when I spoke to her supervisor, her supervisor only agreed to reimburse for 1 month of these calls.  She was obviously not interested either in looking back over the last 3 years on this phone to see how long it has been going on.  
I tried to discuss this with her but she said that I was talking over her and she would end the call - and she did !!  When I tried to call back, I got a message that the "office was closed for the day."  
The third call back, I got another customer service rep. who was very edgy in the beginning (they can see the info on previous calls on their screens) but settled down and assisted me.  It took quite a bit of explaining once again and she did agree to credit back the charges (only the ones that were accessible on the screen for viewing)....about 10.00.
Who knows how much money has been lost to this voicemal "glitch" that Rogers has.  They won't be motivated to change this profit-making situation unless there is some litigation or very public advertising of the problem.  So, tell your friends to check their accounts;  put it on your facebooks and twitters and any other social media ...............check your accounts and know the fine print (if there ever was any).

Hi Guys,One of our sponsors True Patriot Love Foundation (TPL) is running a fundraising expedition to Everest Base Camp and Island Peak. They are now accepting applications from veterans who are retired from the CF and reservist.I would encourage you to apply if you are able to go on an expedition for 3 weeks in October 2012. This is a once in a life time opportunity for veterans. Below is the contact info for Raymond Joseph the Project Coordinator. Please contact Raymond if you have any questions.Raymond JosephLead Project CoordinatorTrue Patriot Love Expedition: Himalayas130 Bloor St. West, Suite 905Toronto, ON M5S 1N5Cell: (647) 278-9961Office (416) 628-4972 Office Fax (416) 350-2323Email: expedition @ truepatriotlove.com http://truepatriotlovefoundation.com/everest-contact-form/