• Tory
    August 12, 2017
    Scam
    Canada
    Great store if you want crap first sold me defective scooter that caught on fire.Now they say on their website it says they have a full service repair shop and asked if they can fix my scooter and they can not and will not cover any warranty. Said I was a dirty Hindu and I broke it.

    Cit-e-cycles are scam artists ripping people off.

    Mark Moore the owner is a Con Man.

    Also as I was in the shop two other people where returning crappy Scooters and Bikes.

    Waring these people suck.
  • Debbie
    January 19, 2017
    Scam
    Canada
    (CIT-E-CYCLES) (604) 584-7995 ...SURREY...Same problems with these guys once they got my money no warranty and no support told me to f off and forced me out the door.This is a scummy place and rude people that do not care about you just the money they can make off of the cheap Motorino china scooters.
  • DEBRA
    March 11, 2016
    Unknown
    Canada
    This company is the worst out there. Sold me a defective scooter that could not make it up a hill. When I tried to return it he called the police on us.This guy Mark is a real rip off artist and will not give your money back. I am reporting this guy to the authorities revenue canada and more just you wait mark. You messed with the wrong woman this time little boy. Warning never ever buy from cit-e-cycles. Mark is a real looser lies cheats and steals money from people the worst company I have ever dealt with.
    Read more at http://www.whycall.me/(604) 584-7995.html#gHlojik6qDMdpxad.99
  • MANNY
    September 19, 2015
    Scam
    Canada
    Bought a scooter from cit-e-cycle and it only lasted two weeks before breaking down. The electrical wires melted together and the harness melted. Brought it back and they will not even cover this under warranty. Motorino model paid huge money and it is a piece of garbage. Said it was my fault.what a load of garbage. I was stung with this lemon scooter Mark sold me. Warning never ever go to cit-e cycles in Surrey they are really bad people. Pass this on to all your friends spread the word these guys are the worst ripping of an old retired man like me. Dam it I used all my savings for this garbage bike and look no warranty and was told to suck it up and quit crying by the owner of City-E Cycle. Very poor shop to deal with.
    Read more at http://www.whycall.me/(604) 584-7995.html#q4cH1f2saqDZEwJk.99
  • Bill Johal
    October 29, 2013
    Prank Call
    Canada
    Bought a Ebike from cit-e cycles in Surrey.A motorino model.What a joke the electric motor stopped working after 2 days of driving.When I returned to get it checked out and under warranty this guy Mark told me I must have driven it hard.What a joke.When I wanted to see the manager **** and he told me to leave and forced me out of the store while pointing a can of bear mace at me.Told me that I was a dumb raghead hindu and swore at me.Told me to go cry to some one that cares.And said all hindus are scammers and dumb. Told me warranty would not cover the damage.Do not trust these guys.Brought the ebike into an other dealer and they told me the was not wired up properly and the whole bike was poorly assembled.What ever $300 later I am on the road.Also found out it was a factory refurbished model that was damaged and shipped to B.C.Every thing you was told about this place & the sales people is true here.These guys are the worst.MARK is a criminal....truly a low life scum bag.
  • Steve
    September 8, 2013
    Unknown
    Canada
    You are the biggest scam artists in Scooter sales.

    Just bought my Motorino XPD a month ago and the charger blew and now the batteries are all swollen up.
    Now you say I plugged it in wrong.

    F you Mark Moore and your sh*tty scooters.

    I wish I did a little shopping around before I bought your cheap china made Motorino bike.

    And now you wont fix it for us.

    Now I know why you pushed the cash deal on us.

    Now you wont answer my calls or my girl firends calls.

    Never ever shop at this crummy scooter shop in Whalley.Cit-E-Cycles.

    (604) 584-7995.Warning never buy a scooter from this a hole.

Sample complaints we have found for (604) 584-7995

  • DEB
    THIS COMPANY IS A TOTAL RIP OFF FALSE POSTINGS AND FALSE ADS ALL OVER THE NET.I DROVE ALL THE WAY DOWN TO CIT-E-CYCLES AND THEY SAID THEY JUST SOLD THE BIKE THEY POSTED FOR $600.00.WHEN I ASKED THE STORE OWNER NEXT DOOR IF THEY HAD ANY CUSTOMERS BEFORE ME AND THEY SAID NO.i WAS THE FIRST CUSTOMER OF THE DAY.i ALSO NOTICED ALL THE PRICES THEY POST ARE ALSO FALSE THE BIKES IN THE SHOP ARE ABOUT 70% HIGHER THEN THE ADS POSTED THEY WHERE.WHAT A WAIST OF TIME.WARNING DO NOT TRUST MARK MOORE OR CIT-E-CYCLES THEY ARE CON MEN.
  • Cathy
    This company is the worst sold me a motorino and it can not make it up a hill.And he said it was the best he sold.What garbage never trust a used car sales man turned scooter sales man.Con artist Mark Moore and Terry the goof.These scooters are cheap china made models.Do not believe these con men.Thanks Cathy.
  • Jal
    Before you buy a City-E-Cycle scooter pls don"t.i bought one from City-E-Cycle- $66 (Surrey Scams......)Before you buy a  City-E-Cycle scooter pls don"t.i bought one from  City-E-Cycle in surrey about 6 weeks ago I had a flat and called the dealer he promised to call the distributer to get me a new one never heard back from him.They did not have any parts.Then about 2 weeks ago the back wheel broke at the hub it had to have been a defect after many calls they agreed to give me a new wheel value 89.00 but they could not put the wheel on at my house they would have to charge me 75.00 for pick up and delivery ok when they brought it back to me the cassing that couvers the batteries was broken and they put plastic staples in it to hold it together also they did not put all the screws back in. I called for 2 days could not get to them finley when I got them they told me they of course did not do it.And said that I was a dirty Hindu and we all lie.Called me an illegal scum sucking pig.Very rude and disturbed guy. But I have pictures showing the damage they caused.Stay away from them total crooks.Look on the net many horror stories all similar in nature.Cheap china made e-bike and scooters.bottom of the barrel s***.
  • Mark Moore A** Hole
    These guys are con artists.The use a bait and switch sales tactics on the people.They have no parts no service and the clown says he can fix them.But I have seen many up set people and he hides in hi little store and threatens customers.He iss also rasist called me a s****y skinned hindu.You going to pay for those remarks.The bikes are sub standard China made copy cat Electric bikes.They do not stand up to our Canadian weather.Cit-E-Cycles false advertising re: MERCEDES BENZ (Cit-E-Cycles surrey/whalley)  Buyer bewareNow this company is claiming that in the spring they will carry the smart bike by Mercedes Benz???? LOLAre you kidding me? Really?Mercedes Benz sells their Smart Electric Bike at their auto dealerships.....and only at their auto dealershipsIf anyone has been to the Cit-E-Cycles store they would know instantly that if Mercedes Benz would ever consider selling this product outside of their stunning dealerships that they would never have this 600 sq foot small fish in WHALLEY carry their luxurious BRAND....Do you think Mercedes Benz would want their product associated with cheap CHINA products.....Just thought I would let this info out.....knowledge is powerEveryone is entitled to dream the big dream but keep it real......I would not trust this company at all....my opinion
  • TOM
    JUST TO REMIND EVERY ONE TO WATCH OUT FOR CIT-E-CYCLES THE RIP OFF ARTISTS.This company is a total rip off sold me a faulty Motorino bike.And it caught on fire.Cheap china bikes sold at Cit-e-Cycles.Cit-E-Cycles13760 104 Ave. in Surrey(604) 584-7995www.cit e cycles.com Real scum bags here.
  • Tony
    The worst company selling Bikes and Scooters.Bought a Motorino and it fell apart the 3 time out.No lights can not make it up a hill.Motorino electric scooters suck and Cit-E-cycles will not honor a warranty.Warning stay away from these scum bag loosers in Surrey.

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