Received a letter in the mail from Natale Law Offices stating I owed ROGERS money, yet I have not been with ROGERS since I paid off a bill 4 years ago. I phoned ROGERS and they said there was nothing owing under my name and that the payment was made in full 4 years ago. I then called Natale Law Offices and spoke to a man who barely spoke english, when I told him my ordeal he put me on hold, when he came back to the phone he said "How can I help you?" lmao, the guy had no idea what was going on, so I got transfered to a girl and she said for me to email or fax her the details. I said I would rather speak to ROGERS and she then said that is fine but to make sure I get a letter from ROGERS stating I do not owe. I then told her that she can mail me as many letters as she wants because she won't be getting any money from me.

Somehow this company is stealing or buying information. Whether it's people who actually do owe money or people who do not.

I bet it's an extra cash grab for the government.

Anyways, she can blow me.

Hi Everyone,

Here are some helpful hints in dealing with this company:

If you are receiving calls from this number:
1. Do not reply or acknowledge them
2. Contact the following resources

File Complaints with:

Law Society of Upper Canada
- File a direct complaint against
http://www.lsuc.on.ca/public/a/complaints/

Natale Law Firm
c/o Deanna Natale
1490 Denison Road
Suite 100
Markham ON
(905) 413-8545


2.Ontario Privacy Commissioner
File a complaint against:
http://www.ipc.on.ca/english/Resources/IPC-Co ... Summary/?id=668

Global International Inc (Global Credit and Collections)
1490 Denison Street,
Markham, ON
L3R-9T7
(905) 479-2222


3. Minister of Consumer Affairs
- file a complaint Both firms for they are one and the same.
http://www.sse.gov.on.ca/mcs/en/Pages/Complaint_Steps_to_File.aspx


4. If the harassment is excessive, please contact a local lawyer that specializes in consumer law and they will take up your case.



Reasons for complaints:

Firm are conducting business practices’ in breach of the Canadian collections act, as well as breaches of Canadian Privacy Law.



Some of the breaches are as follows:



Registration

4.  (1)  No person shall carry on the business of a collection agency or act as a collector unless the person is registered by the Registrar under this Act. R.S.O. 1990, c. C.14, s. 4 (1).



Name and place of business

(2)  A registered collection agency shall not carry on business in a name other than the name in which it is registered or invite the public to deal at a place other than that authorized by the registration. R.S.O. 1990, c. C.14, s. 4 (2).



Use of name to collect debts

5.  No creditor shall deal with the debtor for payment of the debt except under the name in which the debt is lawfully owing or through a registered collection agency. R.S.O. 1990, c. C.14, s. 5.



Conditions of registration

(2)  A registration is subject to such terms and conditions to give effect to the purposes of this Act as are consented to by the applicant, imposed by the Tribunal or prescribed by the regulations. R.S.O. 1990, c. C.14, s. 6 (2).



Notice requiring hearing

(2)  A notice under subsection (1) shall state that the applicant or registrant is entitled to a hearing by the Tribunal if the applicant or registrant mails or delivers, within fifteen days after service of the notice under subsection (1), notice in writing requiring a hearing to the Registrar and the Tribunal, and the applicant or registrant may require such a hearing. R.S.O. 1990, c. C.14, s. 8 (2).

Confidentiality



17.  (1)  A person who obtains information in the course of exercising a power or carrying out a duty related to the administration of this Act or the regulations shall preserve secrecy with respect to the information and shall not communicate the information to any person except,



Use of unregistered collection agency

24.  (1)  No person shall knowingly engage or use the services of a collection agency that is not registered under this Act. R.S.O. 1990, c. C.14, s. 24 (1).



Employment of unregistered collectors

(2)  No collection agency shall employ a collector or appoint or authorize a collector to act on its behalf unless the collector is registered under this Act. R.S.O. 1990, c. C.14, s. 24 (2).



False advertising

25.  Where the Registrar believes on reasonable and probable grounds that a collection agency is making false, misleading or deceptive statements in any advertisement, circular, pamphlet or similar material, the Registrar may order the immediate cessation of the use of such material, and section 8 applies with necessary modifications to the order in the same manner as to a proposal by the Registrar to refuse registration and the order of the Registrar shall take effect immediately, but the Tribunal may grant a stay until the Registrar’s order becomes final. R.S.O. 1990, c. C.14, s. 25.





Practices prohibited

22.  No collection agency or collector shall,

(a) collect or attempt to collect for a person for whom it acts any money in addition to the amount owing by the debtor;

(b) communicate or attempt to communicate with a person for the purpose of collecting, negotiating or demanding payment of a debt by a means that enables the charges or costs of the communication to be payable by that person;

(c) receive or make an agreement for the additional payment of any money by a debtor of a creditor for whom the collection agency acts, either on its own account or for the creditor and whether as a charge, cost, expense or otherwise, in consideration for any forbearance, favour, indulgence, intercession or other conduct by the collection agency;

(d) deal with a debtor in a name other than that authorized by the registration; or

(e) engage in any prohibited practice or employ any prohibited method in the collection of debts. R.S.O. 1990, c. C.14, s. 22; 2002, c. 18, Sched. E, s. 3 (1).

This number has been calling me everyday for 1 month.  Same automated message.  Tell me to press one.  I called my phone company and they told me this number was reported as a scam.  Has anyone ever pressed one or waited.  What happened to your bill?

Natale law office works typically for a debt acquisition/collection agency

They attempt to intimidate people into paying statute barred and/or alleged debts.
if they had recourse you would have been served.

Send a registered letter to Natale Law office telling them not to call as per the collections act.
log all calls after they receive the letter and file a complaint with consumer protection services against them.

it wouldn't hurt to let them know you also intent to bill THEM for each unsolicited call.

it wouldn't hurt to note you will hold them responsible for harassment if this is not conveyed to future acquisition companies.

if the file with your information is sold, they will typically start harassing you all over again

Being a law firm (and i use the term loosely) they are well aware that this is harassment.
I received a draft statement of claim from them regarding an alleged debt and was informed by the court that this is a prohibited practice. They are either to file a claim or not, sending out draft claims is an attempt at intimidation.

They have changed tactics now they say one of the law assistants must speak with...then you hear an unintelligble mumble and they leave a phone number for you to call back. Why don't they just give up!! I didn't answer it the first 8 million times why do they think I'm going to answer it now.

It's me again, I called the number they left on my voicemail and all of a sudden I hear is "we are currently busy, please stay on the line and we will be with you shortly"
I laughed and thought you got to be kiddling me