• John
    July 19, 2016
    Unknown
    Arichat, Canada
    These scammers are very professional in what they do to get personal information of your banking procedures so do not be taken in by these automated telephone calls as you will be nailed financially with their scamming.
  • MihaiP
    March 31, 2016
    Event Reminder
    Pierrefonds, Canada
    This number is legitimate (as mars 2016), being new Credit Card Automated Alerts service. However beware: others may fraudulent fake their ID to be the same as RBC number! RBC NOT asks you for personal info!
    I receive more calls from this number and I always hang-up. Make some research, the call is legitimate automatic call from RBC visa, as it figure in their official site RBC.COM (here http://www.rbc.com/privacysecurity/ca/alert-automated-call-faq.html#b1)
    There are many numbers: for credit cards:
    "Our number will be displayed as
    1-800-285-6575
    1-877-214-5948
    1-877-214-5942
    or RBC"
    for debit cards:
    "Our number will be displayed as
    1-800-420-4782
    1-800-272-9301
    1-800-277-6029
    1-877-216-5027
    1-877-216-5015"
    It is a new way to reduce RBC personnel, but also to speed-up fixing account problems, as all process is automatic. The machine just wants to deliver a message, sometimes important. If any doubt, hang-up and call RBC yourself at your usual RBC number. The only problem is, if you don't listen the message, that you don't know if it is urgent to contact RBC or not, as, for example, a blocked card may bounce some of your payments (that was happen to me). You may always identify the department using the caller ID (for instant the current number 1-877-214-5948 is for VISA department), so call them at your well-known number.
  • Heather
    September 11, 2015
    Debt Collector
    Canada
    I just dealt with this as well. I was four days late on my credit card payment.
  • Jack
    May 17, 2015
    Scam
    Regina, Canada
    it's eASY to fake an outgoing call display but the echo/router of the phone companiy isn't accessible so.....when I get these calls it says it's coming from the USA........the scammers can copy and paste a legitimate rbc number to fake a call display but lose the game when the echo pattern says its from the usa....i call rbc in canada they wont use a usa originating phone service.

Sample complaints we have found for 877-214-5948

  • heatmatt
    I got this call as well. I have yet to call back but I do find it interesting that the message they left said it was for my husbands name and my name. How did they get both of our names? I am going to call RBC....
  • Pepper
    I got this call several times a day as well and when I called the number back, they wanted my bank account number which I was uncomfortable giving over the phone.  I just called RBC and asked them to check into it for me.  I had forgotten to pay my Visa bill.  No biggie!
  • Penny
    I've gotten this number calling me the past few days, it's an RBC survey. If you've made changes to your account, it's a "courtesy" call to see if your happy with the services and changes....annoying!!
  • M
    I received the same call and was unsure.  So I called the Royal Bank, 1-800-769-2555, told the lady about my phone call I had received and that I was to call 1-877-214-5948 back, and she told me the number was legit!  So why, when one person calls RBC are they told the numer is legit, the next person calls and they are told its a scam?  
  • Fed Up
    I've been getting a phone call several times a day from 877-214-5948 and it is totally bogus.  I've contacted the Royal Bank and they have nothing to do with this number and said it's a scam.  Don't answer the call!
  • JM
    It appears to be fraudulent, and boy are they ever persistent.  The RBC website suggests their number is something else.

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2 complaints this year

100 total complaints

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