• MihaiP
    March 31, 2016
    Event Reminder
    Pierrefonds, Canada
    This number is legitimate (as mars 2016), being new Credit Card Automated Alerts service. However beware: others may fraudulent fake their ID to be the same as RBC number! RBC NOT asks you for personal info!
    I receive more calls from this number and I always hang-up. Make some research, the call is legitimate automatic call from RBC visa, as it figure in their official site RBC.COM (here http://www.rbc.com/privacysecurity/ca/alert-automated-call-faq.html#b1)
    There are many numbers: for credit cards:
    "Our number will be displayed as
    1-800-285-6575
    1-877-214-5948
    1-877-214-5942
    or RBC"
    for debit cards:
    "Our number will be displayed as
    1-800-420-4782
    1-800-272-9301
    1-800-277-6029
    1-877-216-5027
    1-877-216-5015"
    It is a new way to reduce RBC personnel, but also to speed-up fixing account problems, as all process is automatic. The machine just wants to deliver a message, sometimes important. If any doubt, hang-up and call RBC yourself at your usual RBC number. The only problem is, if you don't listen the message, that you don't know if it is urgent to contact RBC or not, as, for example, a blocked card may bounce some of your payments (that was happen to me). You may always identify the department using the caller ID (for instant the current number 1-877-214-5948 is for VISA department), so call them at your well-known number.
  • Heather
    September 11, 2015
    Debt Collector
    Canada
    I just dealt with this as well. I was four days late on my credit card payment.
  • Jack
    May 17, 2015
    Scam
    Regina, Canada
    it's eASY to fake an outgoing call display but the echo/router of the phone companiy isn't accessible so.....when I get these calls it says it's coming from the USA........the scammers can copy and paste a legitimate rbc number to fake a call display but lose the game when the echo pattern says its from the usa....i call rbc in canada they wont use a usa originating phone service.

Sample complaints we have found for 877-214-5948

  • Lindiloowho
    You better keep tabs on your bank statement.  A bank will never ask for personal information over the phone.
  • Ralph C
    If this is a legit RBC number why does it come up as a United States number ?
  • Nope
    Because you're lying and the "lady" didn't tell you anything of the sort. The RBC website shows the list of numbers you will receive a call from. This number is not on the list. They will also not ask you for personal information, other than your name and postal code, which this number does.This autodialer asked for my name, client card number and then SIN.
  • KaitySutts
    My issue is that this number shows up as an United States Number. When they leave a message it says to contact a Montreal Branch...Also, when RBC does have a reason to contact you - it's usually from a local number (your actual branch), or directly from your account manager...
  • Russell Murchison
    This number keeps calling my family and harassing them, I am getting fed up with it.
  • M
    No bank calls and asks for automated personal info just like they don't with txt or email. BIG SCAM!!! If I owed money they can send a letter and that's not happening. Just some creepers phishing for info. SCAMMERS

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5 complaints this year

99 total complaints

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