• John
    July 19, 2016
    Unknown
    Arichat, Canada
    These scammers are very professional in what they do to get personal information of your banking procedures so do not be taken in by these automated telephone calls as you will be nailed financially with their scamming.
  • MihaiP
    March 31, 2016
    Event Reminder
    Pierrefonds, Canada
    This number is legitimate (as mars 2016), being new Credit Card Automated Alerts service. However beware: others may fraudulent fake their ID to be the same as RBC number! RBC NOT asks you for personal info!
    I receive more calls from this number and I always hang-up. Make some research, the call is legitimate automatic call from RBC visa, as it figure in their official site RBC.COM (here http://www.rbc.com/privacysecurity/ca/alert-automated-call-faq.html#b1)
    There are many numbers: for credit cards:
    "Our number will be displayed as
    1-800-285-6575
    1-877-214-5948
    1-877-214-5942
    or RBC"
    for debit cards:
    "Our number will be displayed as
    1-800-420-4782
    1-800-272-9301
    1-800-277-6029
    1-877-216-5027
    1-877-216-5015"
    It is a new way to reduce RBC personnel, but also to speed-up fixing account problems, as all process is automatic. The machine just wants to deliver a message, sometimes important. If any doubt, hang-up and call RBC yourself at your usual RBC number. The only problem is, if you don't listen the message, that you don't know if it is urgent to contact RBC or not, as, for example, a blocked card may bounce some of your payments (that was happen to me). You may always identify the department using the caller ID (for instant the current number 1-877-214-5948 is for VISA department), so call them at your well-known number.
  • Heather
    September 11, 2015
    Debt Collector
    Canada
    I just dealt with this as well. I was four days late on my credit card payment.
  • Jack
    May 17, 2015
    Scam
    Regina, Canada
    it's eASY to fake an outgoing call display but the echo/router of the phone companiy isn't accessible so.....when I get these calls it says it's coming from the USA........the scammers can copy and paste a legitimate rbc number to fake a call display but lose the game when the echo pattern says its from the usa....i call rbc in canada they wont use a usa originating phone service.

Sample complaints we have found for 877-214-5948

  • Penny
    I've gotten this number calling me the past few days, it's an RBC survey. If you've made changes to your account, it's a "courtesy" call to see if your happy with the services and changes....annoying!!
  • Lorraine
    Thank you for the information, I too get these annoying calls on my cell phone,  I do not answer them.  I`m fed up with telemarketers.
  • CONCERNED
    Bull....it's legit.  I don't have any payments that are late....never have, so legit, I don't think so. Besides, no bank asks for any personal information over an automated phone service.
  • your not from RBC
    You are a blood sucking troll.  Get a real job.
  • KaitySutts
    Exactly, I don't understand...Why would a legitimate company have such an illegitimate service...
  • usfcsm
    go to the rbc web site at:http://www.rbc.com/privacysecurity/ca/alert-automated-call-faq.html .....and scroll to "About your Credit Card".   The explanation is all there, it is an rbc number.

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2 complaints this year

100 total complaints

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