• MihaiP
    March 31, 2016
    Event Reminder
    Pierrefonds, Canada
    This number is legitimate (as mars 2016), being new Credit Card Automated Alerts service. However beware: others may fraudulent fake their ID to be the same as RBC number! RBC NOT asks you for personal info!
    I receive more calls from this number and I always hang-up. Make some research, the call is legitimate automatic call from RBC visa, as it figure in their official site RBC.COM (here http://www.rbc.com/privacysecurity/ca/alert-automated-call-faq.html#b1)
    There are many numbers: for credit cards:
    "Our number will be displayed as
    1-800-285-6575
    1-877-214-5948
    1-877-214-5942
    or RBC"
    for debit cards:
    "Our number will be displayed as
    1-800-420-4782
    1-800-272-9301
    1-800-277-6029
    1-877-216-5027
    1-877-216-5015"
    It is a new way to reduce RBC personnel, but also to speed-up fixing account problems, as all process is automatic. The machine just wants to deliver a message, sometimes important. If any doubt, hang-up and call RBC yourself at your usual RBC number. The only problem is, if you don't listen the message, that you don't know if it is urgent to contact RBC or not, as, for example, a blocked card may bounce some of your payments (that was happen to me). You may always identify the department using the caller ID (for instant the current number 1-877-214-5948 is for VISA department), so call them at your well-known number.
  • Heather
    September 11, 2015
    Debt Collector
    Canada
    I just dealt with this as well. I was four days late on my credit card payment.
  • Jack
    May 17, 2015
    Scam
    Regina, Canada
    it's eASY to fake an outgoing call display but the echo/router of the phone companiy isn't accessible so.....when I get these calls it says it's coming from the USA........the scammers can copy and paste a legitimate rbc number to fake a call display but lose the game when the echo pattern says its from the usa....i call rbc in canada they wont use a usa originating phone service.

Sample complaints we have found for 877-214-5948

  • Jayshanny
    this number is legit!  My daughter was late on her Royal Bank Visa payment..  They will phone until it is paid.  
  • Penny
    I've been getting these calls too, and its because i had been into my local branch recently, that they want me to answer a survey in regards to my service at that particular branch........very annoying!!
  • dojo
    when they started asking personal info by pressing buttons, I hung up too, thinking it was a phishing scam.  I contacted rbc security about the call and its there collection department. apparently I had missed a payment on a credit card and they are looking into it.  I suggested they go about it in a less suspicious way, like have a human pick up....
  • si
    This number is legitimate. It is RBC. It is for delinquent payments on your RBC Visa card (most likely). If you answer the call they ask for 1 piece of information to confirm your identity. You can choose to provide your postal code (easily obtained by any person at all). They then proceed to tell you what the minim payment that is past due is and ask if you can make a payment within 14 days. If you press 1, it records it as a promise to pay. I have inquired with the number on the back of my credit card about these calls and the agent I spoke to (Angela) stated that they were completely legit and use information that easily obtainable so people aren't providing sensitive information over the phone. I am not a scammer. I was worried about these calls at first as well. If you don't want to go through the automated call, call the telephone banking number provided to you by your local branch and inquire with them as to why you are being called. No risk in that.
  • Mike
    It's RBC Visa, dummies. Pay your outstanding and STFU.
  • Rob
    100% without a doubt, these calls are a scam. The people on this forum saying it's not is 100% the scammers themselves trying to instill doubt so you follow through with giving your info. If the bank wants their money so bad, they will call you personally. You have three options 1) report this number to Rbc2) block this number from your phone3) enter fake information so when they do try to scam someone, they will get caught because the information was incorrect and cause suspicionAnd to you scammers reading this - I'm coming after you. You should have just stuck to doing more legit things with your skills. No one likes you online and in real life until you change.

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4 complaints this year

99 total complaints

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