• John
    July 19, 2016
    Arichat, Canada
    These scammers are very professional in what they do to get personal information of your banking procedures so do not be taken in by these automated telephone calls as you will be nailed financially with their scamming.
  • MihaiP
    March 31, 2016
    Event Reminder
    Pierrefonds, Canada
    This number is legitimate (as mars 2016), being new Credit Card Automated Alerts service. However beware: others may fraudulent fake their ID to be the same as RBC number! RBC NOT asks you for personal info!
    I receive more calls from this number and I always hang-up. Make some research, the call is legitimate automatic call from RBC visa, as it figure in their official site RBC.COM (here http://www.rbc.com/privacysecurity/ca/alert-automated-call-faq.html#b1)
    There are many numbers: for credit cards:
    "Our number will be displayed as
    or RBC"
    for debit cards:
    "Our number will be displayed as
    It is a new way to reduce RBC personnel, but also to speed-up fixing account problems, as all process is automatic. The machine just wants to deliver a message, sometimes important. If any doubt, hang-up and call RBC yourself at your usual RBC number. The only problem is, if you don't listen the message, that you don't know if it is urgent to contact RBC or not, as, for example, a blocked card may bounce some of your payments (that was happen to me). You may always identify the department using the caller ID (for instant the current number 1-877-214-5948 is for VISA department), so call them at your well-known number.
  • Heather
    September 11, 2015
    Debt Collector
    I just dealt with this as well. I was four days late on my credit card payment.
  • Jack
    May 17, 2015
    Regina, Canada
    it's eASY to fake an outgoing call display but the echo/router of the phone companiy isn't accessible so.....when I get these calls it says it's coming from the USA........the scammers can copy and paste a legitimate rbc number to fake a call display but lose the game when the echo pattern says its from the usa....i call rbc in canada they wont use a usa originating phone service.

Sample complaints we have found for 877-214-5948

  • KaitySutts
    Exactly, I don't understand...Why would a legitimate company have such an illegitimate service...
  • Grams
    I went to my RBC branch and they could not verify.  I went online and sent a secure email to RBC through my online banking site.  They responded very quickly and said this was not their number.  Best policy is to hang up and send RBC the number to alert their fraud division.
  • Lg
    It's not a scam. Phone is listed on the RBC website:http://www.rbc.com/privacysecurity/ca/alert-automated-call-faq.html
  • Nope
    Because you're lying and the "lady" didn't tell you anything of the sort. The RBC website shows the list of numbers you will receive a call from. This number is not on the list. They will also not ask you for personal information, other than your name and postal code, which this number does.This autodialer asked for my name, client card number and then SIN.
  • Penny
    I've been getting these calls too, and its because i had been into my local branch recently, that they want me to answer a survey in regards to my service at that particular branch........very annoying!!
  • Dstiller
    They are now on to us. Thank you for the posts that clarify the issue. Although they deny being telemarketing, there has to be something in it for them.

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2 complaints this year

100 total complaints

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