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2 complaints this year

107 total complaints

Recent Comments
  • soon tonot be a telus customer
    September 3, 2013
    London, Canada
    This 866-369-9826 its a call center in India f*ck Telus those outsourcing a**holes
  • yes b'y
    August 17, 2013
    United States
    They call randomly and leave no mssg. Just figured it's a "everybody wants something that will take ur $$$$$$". Lol
  • Robert hopkins
    June 21, 2013
    London, Canada
    Don't call me please and thanks call your mama and mother her lolol
  • Bill
    March 12, 2013
    Ottawa, Canada
    866-369-9826 has called daily for some time, never leaves a message, and is just dead-air when answered.
    When calling it back a "welcome to Telus" message is played, but when calling Telus customer service they deny that 866-369-9826 belongs to them... "It is definitely not Telus" according to their investigations team. It's either a scam or a 3rd party telemarketer (possibly hired by Telus) looking for renewals, personal info...
  • Fedup
    August 21, 2012
    Saint Catharines, Canada
    I have been receiving these calls for about 6 months only answered once, no one there. It's a minor annoyance :( Wouldn't miss them if they choose to stop calling me.
  • JOHN
    August 17, 2012
    Etobicoke, Canada
  • Telus customer
    July 4, 2012
    Mississauga, Canada
    This number is indeed Telus Mobility, I called it back from a land line and requested that they remove my number from that list and they did, without fuss or anything. Unfortunately, I must inform those who think the do not call list is was hacked recently and they got everyone's number that was on that list...
  • ron
    May 28, 2012
    Edmonton, Canada
    why not all file a complaint at the local police station , reporting it like it's a stalker.
    that 'll learn them...
    every report helps!!!!

Sample complaints we have found for 866-369-9826

  • Akbar
    I've worked with solo, which is part of bell canada/mobility and telus, we are not scam but sometimes someone gives you a call and that call is a scam. so before giving your sin no. you have to ask for their call back no. then call their no. and ask this is an agent his name is smith or whatever and ask which company is this? if they say telus, solo so you will definetely understand the telemarketer said that he is calling on behalf of telus, solo mobility and do ask about calling plan and compare he was right or not.It's all up to you, some times they are not able to talk to you because the telemarketers are new in this field and you know it happened to me then they pitch (tell) you about calling plan and cost then they will tranfer their call so you have to let their call transfer because after that who is goin' to talk to you. he'll be a supervisor or manger and he must know how to speak eng.
  • Jennifer
    I'm getting calls from this number to MY HOME, not my cell phone (which is Virgin, anyway, so...)

    Every time I answer, I get silence.  I say "Hello???"  3 times, then say, "Goodbye." and hang up.  Every time.

    They've called every day for over a week now.
  • Heads-up
    Hi AllIm not with Telus.  I have a digitial phone through Cogeco and I also received a call from this number tonight at 8:30pm.  I didn't pick because the number was unfamiliar.  No message was left.When I went on line and googled this number - all your concerned messages came up.  Clearly this is not Telus and some other scam company trying to extract personal/confidential information on you/me.Therefore, as hard as it may seem...keep ignoring the call.  Set it in your phone to show "scam" -that way when they do call you'll know right away just to ignore it. You can also request that your number be removed from their call list.  However, your not guaranteed that it will be.  For that, you'll need to change your number (to a private one - yes, costly!)In addition, companies sell there call lists to other providers that request it.  Therefore, it could very well be your service provider that gave them your number.  Remember their all out for the same thing - profit!
  • annoyed
    call display says Toll Free Serv - no message left
  • Annoyed in St.Albert
    Same story here - they keep calling us in LATE evenings (around 9pm) and they never bother to leave a message.
    I called them back - it is Telus.  Funny thing, a while ago we put all our numbers on the Canadian "do not call" list, and we were very specific to include ALL of the listed telemarketers (that included Telus, Rogers, and basically all the other biggies), yet they continue to innundate us with their calls.  So what exactly is that 'effin' list worth?  Probably not much.

    I got a couple of numbers I could complain to:
    1) Telus Security: 1-800-567-0000 (you need a copy of your bill to talk to the agent), and
    2) 1-800-400-2598 (this one is for subscribers outside Alberta; not sure why she gave me this number), also Telus Security, just different area.

    Apparently, if you call their Security, you can not only make a complaint about their "privacy practices" (or lack of) but also get your number off their calling/mailing/emailing list.
    Going to address that tomorrow morning :)
  • J&B
    These guys have been making crank calls to my home number. When I lift the receiver after they call, they do not say anything. When I let the phone ring, they do not say anything either, neither they leave a message. They have been in this business of calling, for a few weeks now. When I have called back on several occasions to complain they only say that they are in the Philippines and that they work for Telus Mobility. I do not have, neither I want to have any thing to do with Telus Mobility. I want who  devote their time to harass individuals who want to live their lves free from this kind of nonsense.

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