• AB
    April 10, 2015
    Any 'research' company that makes unsolicited cold calls and keeps calling unanswered numbers is either incredibly incompetent or has a sideline selling vacuum cleaners. My wife learned this while working for them a long time ago. Seriously, can you imagine how much time it would waste having to call those numbers plus wait for the answering machine over and over and over and over... Real marketing companies want answers quickly and just skip the no-answer numbers. In the (extremely) rare case where a client insists on including no-answers they _WILL_ leave a message and hope for a call-back since harassment is hardly going to provide a willing victim-er-subject. Even telemarketers hesitate to keep pushing those numbers, and either discard them or reserve them for their most desperate callers.

    There is also a federal "Do not call" list, but not all companies are honest enough to bother with obeying the laws. If you are registered on the list feel free to visit this link to file a complaint: h??ps://www.lnnte-dncl.gc.ca/plt-cmp-eng That will also give you links for registering if you aren't.

    Btw, although there are exceptions to the law, they are still not allowed to harass subjects by constantly re-calling no-answers.

    Hopefully this will help someone.

  • Jim
    May 4, 2016
    I googled the number I get lots of these---thanks to these type of boards it stops people from phoning back
  • Rod
    February 14, 2016
    Boy, they must have a VERY BORING LIFE if all they can do is spend their time on these ridiculous calls. I answered, no response, yelled Hello a second time and then hung up.
  • JJ
    November 22, 2015
    2nd call from "ICBC" this week. First caller was speaking English and we responded in English and advised that we were not interested in any survey. Then Sunday morning, get a caller speaking Chinese advising he is calling on behalf of ICBC. So much for the being polite and advising them that we are not interested. Now it makes me wonder if it's not a scam because after all, everyone in BC must deal with ICBC so a survey from ICBC will have relevance to everyone. In this day and age of scams, Internet phone numbers can be spoofed to look like they are from legit businesses and government agencies. Since this number has been advertised as being from a legit survey company, I'm sure any scammer will figure that out and use it as well.
  • Learning the rules
    March 16, 2013
    RE: Joe,
    Your phone number is not shared with anyone for the ICBC survey; but once the request is made to not be called for this survey it can take up to 30 days to go into effect. If you got called again by NRG for the ICBC survey more than once in a few days it was probably by mistake, not by design (ASSUMING you told them the first time they called that YOU wanted to opt out of the survey -you can't opt out for somebody else if you're not the person being surveyed- and presuming you made the request in an UNambigious manner - There's no benefit to them calling you any more than they have to, and as long as you make a clear request for yourself, NRG and other reputable research companies are only too happy to comply. If your number was disclosed by ICBC, your number can only be used to contact you from NRG Research on behalf of ICBC for that survey. Don't believe me? Then ask ICBC themselves - Survey research is not telemarketing - they cannot and do not sell your number- but ICBC does want to get your feedback IF you want to give them feedback on the service ICBC provided when you dealt with them, or bought their Autoplan insurance products.
  • spilly
    March 6, 2013
    these f*ckers are wack, burn the building
  • Joe
    February 9, 2013
    I am disappointed that ICBC has released personal information for data mining companies. I do believe the analyst at NRG and NRG is paid a commission for each completed survey. The questions are quite personal and when I refuse to answer I am given 'strong feedback backtalk' by the analyst. Note, that I did request to be removed from their solicitation list and requested no further calls. NRG has called several times since. Following my request to be deleted from the call list, a subsequent call was made to our telephone number and answered by a member of our family, without asking for permission to conduct the survey, questions regarding ICBC were asked, my family member replied in French and this frustrated the NRG analyst, who subsequently hung up.The ICBC claim to follow Privacy Act provisions and not to release information appears to be bogus.
    I do believe the 'call lists' have been 'marketed' to other telemarketers and as recently as the call today, shortly thereafter I receive a telemarketing call for a 'cruise' and another call later in the day for Airmiles. During the past week, we have also been called for WestJet promotions. We have not flown WestJet in the past 2 years. Do I believe it is a scam, yes. I do believe ICBC should stop this practice of 'outsourced telemarketing' as I strongly believe this is a waste of ICBC revenue. Rather than waste revenue, ICBC should use the regular media, advice they have stopped this practice, and waste of money, with money saved to reduce the insurance premium. I also believe ICBC had the monopoly on insurance and that the insurance market should be open to all other insurance underwriters.
  • Mary the Saint
    January 14, 2013
    I've got them already on my 'blocked caller' list, they phone even on sundays. scumbags. told them already twice to get lost and not phone here anymore since I am working graveyards. My response to such disturbing calls is extremely unpleasant. In these times with all the spams, scams, phishings, frauds...NO ONE will give any info away to unknown phone numbers. they can say whatever they want 'who they are'. No proof. The only thing I found about this number are complaints all over the internet.
  • Concerned
    January 12, 2013
    I along with many others are leary of unsolicited phone calls. They are a niusance and I for one do not answer them. The unsolicited numbers are easy enough to google so why don't these companies just say who they are. They are a PAIN.
  • Mrs. Santa Claus
    December 12, 2012
    Same as above. No one there yet they keep phoning!
    Who is this person?

Sample complaints we have found for (778) 373-0447

  • Jas
    Just another Scammer
  • kim zimmerman
    had a call from this number, when i answered the person hung up?
  • tired
    please report all unwanted calls to the "do not call list". It doesn't matter who calls you, as you do not want to be disturbed, so you put your name on the do not call list.By the looks of this, is that the scammer steals calling lists off of their clients and then markets to the customers of the clients under false pretenses. But it wouldn't be a "third party" calling center if they didn't make extra money via scams with that real nice client list.This scammers other number is possibly (613) 230-2890, as it called us just before this number of theirs.
  • Commonwealth1
    Once again it seems prudent to re-post information that was already posted here:NRG Research Group is an independent Canadian market research company (something very different from telemarketing). Survey companies aren't interested in sales, promotions, or talking to people who don't want to share their opinions - they just do surveys - and they will be quite happy to add you to their 'never-call' lists. Don't want to be called again? Most survey/ research companies are very professional and reputable - they maintain their own 'never-call' lists and they will gladly never call you again if that's what you want. But until they contact you, they can't know that's what you want. If you never pick up the phone to let them know this, or just slam the phone down BEFORE they've identified themselves as conducting a survey, then they are obligated to phone that household back because that it considered a non-answer/no contact, so, of course in that situation you are bound to get called again. Telemarketers (people who ARE trying to sell you a product or asking for money in some way) are not allowed to call you at all, if you are registered on the National Do Not Call List- but survey research (be it consumer or public sector based) is not telemarketing; which is fine- because survey companies aren't interested in sales, or talking to people who don't want to voluntarily share their opinions. Both government and businesses recognize the importance of obtaining public opinions, so, unlike telemarketers, survey research companies are not allowed to presume "do not call me" as the default position- but if you let them know, they will be happy not to contact you again (or at least, this has been my experience).ICBC's own website {  http://www.icbc.com/about-ICBC/shiftinggears/phone-survey } says:"By taking five minutes for an ICBC phone survey, you can help us improve our claims, licensing and insurance services.ICBC regularly surveys our customers by phone to find out what we're doing right?and what we need to work on.These confidential surveys are conducted on our behalf by NRG Research Group, an independent research company based in Vancouver.If you are contacted by an NRG representative, please be assured that these surveys are legitimate, and are permitted under Protection of Privacy legislation. Your identity will not be revealed without your permission.The surveys take no more than five minutes. If you agree to take part, the feedback you give us will help us improve the way we provide services to you."Do not call" listParticipating in the survey is completely voluntary. If you would prefer not to be contacted, you can be added to our do not call list by calling our customer contact centre at (604) 661-2800 or 1-+1 800-663-3051."By the way, survey researchers ( phone interviewers ) NEVER leave voicemails because they are never (with very few exceptions) ALLOWED to leave voicemails. Why is this you ask? Well, as I was to find out, interviewers are paid by clients and clients don't want interviewers wasting paid time leaving voicemails- every minute an interviewer is NOT conducting a survey is costing the client money for nothing. If an interviewer makes 200 calls in a night and it takes 30 or 40 seconds to leave a voicemail on every call, you can see how the unpaid time adds up. Moreover, most people don't want their answering machines filled up. But again, if you let them know not to call, they almost certainly won't.
  • Upset ICBC Customer
    NRG has harassed my family day and night – even after they’ve told them not to call me. I've called ICBC to be added to their "Do Not Call" list.  Here is the link for more info: http://www.icbc.com/about-ICBC/shiftinggears/phone-survey.  (Note: when I called ICBC to add me to the “Do Not Call” list, they asked me to provide a lot of personal info which I found to be over the top -- esp. when I just wanted them to remove my number from all marketing surveys.)

    We need to stop NRG Research Group from harassing more people and the best way to do this is to complain about them to their clients.  Here is a list of their clients:  http://www.nrgresearchgroup.com/nrg-approach/client-and-case-studies.htm

    ICBC’s Customer Relations number is (604) 982-6210.  I’m also trying to get ICBC’s Public Relations and Marketing Manager’s contact info.
  • Unknown
    This number is calling me every day for 1 week. When I contact the number directly, they state they are doing a survey for ICBC for recently purchased auto insurance. I would like to note, our insurance was not recently purchased, and in fact, we've had the same insurance coverage for 2 years.

    Will be reporting them to CRTC.

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