In my case (and apparently many others here) the call did not go into a queue, it just hangs up after repeating the 'important business matter' message 2-3 times. The system you helped set up is busted. Hopefully they fix that crap - I can't believe it's legal at all to make automated calls like this.

FYI regarding the do-not-call list I don't think it will stop calls like this, since they are calling for bill collection, not sales.

LOL deal with it answer say wrg number veriy number and request to have removed or live with the calls answer seems obvious

it's a collection agency, deal with your debt!

Calling no answer

Yeah, I used to work at CBV Collections as a System/Network Admin. That number was used by the Automatic dialler we used, which I helped setup. Law states that you can either block your number (which most people don't answer on), or you have to use a number that you own - but it doesn't necessarily have to be one that you use, or is connnected. As for why you'd get the 'Please stay on the line', it's because a certain amount of agents are allocated on the dialler, and if they're all on in a call, or otherwise occupied, the callee was placed into a queue.