Yeah, I used to work at CBV Collections as a System/Network Admin. That number was used by the Automatic dialler we used, which I helped setup. Law states that you can either block your number (which most people don't answer on), or you have to use a number that you own - but it doesn't necessarily have to be one that you use, or is connnected. As for why you'd get the 'Please stay on the line', it's because a certain amount of agents are allocated on the dialler, and if they're all on in a call, or otherwise occupied, the callee was placed into a queue.

Got several calls from (778) 329-0347 and (604) 687-4559.  Both of these say they're calling about an important business matter.  The message repeats 2 or 3 times and the line goes dead.  Calling them back gets no answer.  These numbers appear to belong to CBV Collection Services Ltd in Calgary and also in Vancouver their TOLL FREE  number is 1-+1 888-311-1121.  I haven't been able to get anyone to answer this line yet.  They ask you to leave a message and then hang up.  The annoying thing is that I don't have any outstanding debts.  The next step is my lawyer and the Better Business Bureau.


CONFIRMED:  778 329 0347 and 604 687 4559 are for CBV Collection Services Ltd.  They can be reached at the 604 687 4559 number.  I just got off a call with them and they were looking for someone else. (last name LAW)

When I told them that I had never heard of that person and that I have lived at this address and had my phone number for well over 5 years, they said that they would remove my number from the system.

We'll see what happens.

I have received four phone calls today from both these numbers, so I decided to google the phone number.  I called the 604 number back and got put on hold so I hung up.  I have not yet answered any calls.  I was glad to read the other comments

I get calls from (778) 329-0347 like, once an hour from 10am to 8pm. From 8pm till 9pm, they call literally once every 5 minutes.

These calls are referred to as "cold calls" in the collection industry and they are usually the last known number that is associated with the debtor to whom they are looking.  This Agency collects for all the major Banks, credit card company etc and they are EXTREMELLY aggressive!  They should identify themselves and advise you of the nature of their calls and when it's confirmed that the party to whom they seek is clearly not at this number - THEN they should POLITELY delete your number!  However, such is not the case, they appear to be quite vindictive regardless that you are not the person they seek and they then add your phone number to their "automated" computer list and it calls everyday with that stupid - We Have An Important Financial... blah, blah, blah-- message.  It's just plan harassment and Telus should be held accountable to clients that abuse the system with this unprofessional conduct.  They should be disconnected and black listed.

We have been called once and sometimes twice a day from CBV Collections agency for almost 2 months!  If you don't answer, they don't leave a message but they'll continue to call.  If you answer, they are usually looking for someone else.  We have opened a file with the Better Business Bureau and we have talked directly to someone at CBV collections (operations manager).  They said in writing that they removed our name from the list. Not true.  We continue to get the calls.  Either there is NO communication within this company as to who is doing what or there is a scam going on somewhere.  My next step is a lawyer and the media!