Yeah, I used to work at CBV Collections as a System/Network Admin. That number was used by the Automatic dialler we used, which I helped setup. Law states that you can either block your number (which most people don't answer on), or you have to use a number that you own - but it doesn't necessarily have to be one that you use, or is connnected. As for why you'd get the 'Please stay on the line', it's because a certain amount of agents are allocated on the dialler, and if they're all on in a call, or otherwise occupied, the callee was placed into a queue.

If you want them to stop harassing you, call their toll-free number:

1-+1 888-311-1121.

You can get a hold of a real person at that number. That's what my husband and I did, and they finally stopped harassing us.

Also: They have many many complaints made against them at the Better Business Bureau. If phoning them has no effect, you could try that route as well.

Thank you Rusty for the following info:  "In Vancouver contact Erin Coe on her direct line (604) 661-7902"/  I called and had to leave a message and it took a couple of days for Erin to call, but she did and we will  be removed from their list within 24 hours.  This number kept calling our fax number, so I had no way of trying to respond to them.  By the way, Erin was very pleasant and I have to admit that I was not as our fax and phone have been ringing constantly today - all with telemarketer calls!

They call and never leave a message. It is really annoying....they call all the time! I don't answer calls that I don't recognize and now after seeing these other comments I will continue not to answer! So thank you!

I get calls from (778) 329-0347 like, once an hour from 10am to 8pm. From 8pm till 9pm, they call literally once every 5 minutes.

In my case (and apparently many others here) the call did not go into a queue, it just hangs up after repeating the 'important business matter' message 2-3 times. The system you helped set up is busted. Hopefully they fix that crap - I can't believe it's legal at all to make automated calls like this.

FYI regarding the do-not-call list I don't think it will stop calls like this, since they are calling for bill collection, not sales.