24 Feb 2015 | 1 reply
I have to agree with Mr. Smith and all other people that have had bad experiences with the sales staff from Digitech payments. I have personally dealt with John Sanders as my sales rep and I do not know how this human being can even sleep at night knowing that he lies to people so badly every day to earn a living. From the very start I have had a bad vibe about Digitech's sales technique but I still ended up getting screwed by them. The first time Mr. Sanders called me he asked for my current Merchant account statement so that he could analyse it and see if he could save me some money. Wanting to get his opinion I did what he asked and he called back that same day stating that he would be saving me at least 20% on my statements if I would switch with their company. So being a numbers person I kindly asked him to e-mail me his analysis so that I could see his calculations. He then responded to me that his calculations were very basic knowing that the maximum rate they could ever charge me on a card would be 1.69 for Mastercards and 1.74 for Visa's he knew that this was at least 20% lower than all my actual rates. I wanted to complete my own analysis factoring in equipment leases and other fees to see what the actual savings would be. Therefore I asked him to get a written offer to me with all the rates, fees and etc. John never wanted to send me anything by e-mail and he was pressuring me to sign the same day saying that his offer was for a limited time only. After he said this to me I thanked him and told him that we would not be going forward with his services given that this is not the way I do business. He then called me back a few days later and miraculously the offer was still valid and he could send me a copy of the contract. Once I received the contract by e-mail, I looked through it and had a few questions for John as some of the fine prints said that processing fees would be passed through at cost. Not knowing what this meant exactly, I e-mailed John for clarification. Five minutes later I received a phone call from John telling me that all of the cost's as described above were included in the 1.69 and 1.74 rates he offered me above. (Notice, he did not want to reply to my e-mail). Therefore I completed my analysis with the information that he gave me and sent it off to him to get his input of it. He confirmed to me that my analysis was perfect and that it was what I could expect. (Again by telephone) In my analysis it showed that I was getting royally screwed with the equipment lease but the rates were so good that it would counter effect the equipment lease increase. This being said I told John that I would try his services for my Chrysler Dodge Ram Jeep Dealership and my A&W and that if I like the services they offer I would then go ahead and switch over the 4 hotels that I manage. So all the papers were signed we canceled all of our services with the company that we had been with for over 10 years and followed through with Digitech. One month later I have received my first bill and rates were not even close to being what was agreed upon. Therefore I call John to fix this mistake. He told me right away to send my bill his way and that he would look at it and get it fixed. I never heard from him again!! Tried calling, e-mailing etc. he would never answer my calls. Therefore I went through customer service. I have sent them all the correspondence that I have had with John and asked them to go trace my phone call recordings to see what was said and promised to me. They have agreed with me and said that I did not receive what was sold to me. This being said, there is nothing they can do about it but send me free paper rolls for my machine. And if I switch over my other companies they will give me extremely good rates to say sorry. Yah right!! Thanks for screwing me and not doing anything about it I think I will send you all my other business that is an extremely great idea!! I think this company needs a good eye opener and intense ethic courses. If nothing is done as to this matter I will certainly appeal this in court!! They have told me that it will cost me the total cost of my 5 year lease to get out of it. This being said there is a code of ethics for sales that exist and the customer needs to be fully aware of what they are purchasing when signing a contract. I was certainly not well informed of what I was signing when I signed this contract. I am looking forward to discuss with a customer service rep before I appeal this further upon.
Not impressed customer,
Caller: Digitech Payments
Call type: Telemarketer
Call every day, no one on the other end This number belongs to Digitech Payments, to place a complaint call the 1-800 number on the website and select the existing account option. Ask to speak with a manager. The company is registered in Montreal, Quebec as a telemarketer but claims to do paiement processing, this is clearly fraud. Report them to the Consumer Protection Agency http://www.opc.gouv.qc.ca/en/consumer/ Very annoying.Stop calling me. Sue, you just saved us a lot of time and a pain in the butt frankly. Thank you very much for your information! I own a business and this number calls 2-3 times a day and hangs up. I tried to call back, but number cannot be completed as dialled. How do I block this irritating number?? GRRRR Called back, always busy. (514) 555-7274 needs to be punished! www.canada411.ca
Why are the police not involved?
this is ridiculous, is there a way that we can block this phone number, They never leave messages.. my call block is full.
stop calling WTF!!
Same thing's been happening here at my store, I googled it : http://800notes.com/Phone.aspx/1-(514) 555-7274 apparently a lot of other people have been having the same thing happen. It's rumored that if you button mash aka hit a lot of random buttons that should take you off their list and they'll piss off? This is a phone scam!! This number (514) 555-7274 shows up on your phone bill as Directory Assistance. They are making free money just by you returning a call to see who called you. I always get calls from merchant service providers, and decline as politely as I can (gets harder each time). These are among the most persistent and agressive sales people out there. Since I last declined an offer from this number, they now call, and without saying anything, they just hang up. This is so annoying. I got calls from (514) 555-7274 3 times in past 3 days . and call back but noboday list.
let more people check this number.
5 complaints this year
120 total complaints
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