3 calls in 2 days.... piss off

stop calling me tnx

you are full of crap and work for these idiots

Hello, I actually have ordered from the Grocery Group.  Their prices are great, their food is excellent, however, their customer service is terrible.  I have a family of 6, sat down with the rep and ordered exactly what we needed and wanted, (not a pre-determined plan) so there was no waste.  We had decided that we would split the order into 4 separate orders over the year so I did not have boxes stacked to the ceiling with food.  The first order came right on time and was correct.  2nd order came when I called but was missing a couple of things on the order, after calling a few times we finally got the dispatch to send the missing items on the next truck to our area.  Dispatch does not like returning calls or confirming delivery times.  (It helps to know what day the truck is coming so you can be home to receive the order). 3rd order came same as 2nd...but when I called for the 4th order they said they delivered all my food in 3 orders.  Sorry about their mistake but I still owe payments for the next 3 months ( November - January) and no food.  Nice Christmas that was.  Now we had double food bill payments because of their mistake for 3 months at Christmas time.  The rep told the children we would receive a $50 McDonalds coupon for ordering with them. (This would have been a big treat for them)  We never received that, and when calling regarding this were told that they sent it with the first order.  ?? NOT ... after checking their records after 6 months later and realizing their mistake (after another few calls) they told me they were out of coupons but would issue a rebate...we finally got our rebate after our last payment.  Too bad their customer service was so bad as I would have actually re-ordered with the company.

I don't mind if someone gets the wrong number if they ask for someone but I hate getting calls were I say Hello Hello await in if someone had to step aside for a bit!  I hate getting nothing at all!!!!!!!!!!!!!!!!!!!!!

Well as the economy worsens, companies have to be more proactive in getting customers I guess but its pissing off a lot of us. Rogers I do not want your long distance promotions either, please stop calling me.