Its recycling matters. They come and pick up used clothes and books and other items that can be distributed to people in need.

Over the years I've donated a lot of stuff.

Unfortunately, the last few times they've called and made arrangements no one has appeared at my house to pick up the stuff they asked for.

One of the rare #'s when you call back it's actually them.

Clearly, it's a rogue call centre or calling staff that's trying to meet a call quota, and their strategy is to call me, provide dead air, leave the line open from their end as long as possible, and get paid for it all. Just another problem that we've created in our world, and actually paying people for it.

Called and asked for me ..... and then dead air ....  RUDE

As per the Do Not Call List website "Community living Recycling Matters" if it is a Registered Charity (it may not be) is legally able to call. As per below...
The exemptions include telemarketing calls made by, or on behalf of:

   * Canadian registered charities;
   * Political parties, riding associations and candidates; and
   * Newspapers of general circulation for the purpose of soliciting subscriptions.

Telemarketing calls from organizations with whom you have an existing business relationship are also exempt. You are considered to have an existing business relationship with a telemarketer if you:

   * Purchased, leased, or rented a product or service in the last eighteen (18) months from the telemarketer;
   * Have a written contract with the telemarketer for a service that is still in effect or expired within the last eighteen (18) months; and/or
   * Asked a telemarketer about a product or service within the last six (6) months....etc.

" If you do not want to be called by an organization—even if that organization is legally allowed to call you—you can ask to be put on its own do not call list. Every telemarketer based in Canada must maintain such a list and respect your wishes not to be called."

If you would like to take a minute to request that your number be put on their Do Not Call list and to voice your complaint where it "may" matter see below...

recyclingmatters @ bellnet.ca

This charity is being run very poorly if this is how they operate/manage their own call center employees. Shame on them for not caring about their own reputation.

This number calls me fairly often.  Generally, I don't answer and there has never been a message.  Today I answered, but there was no one on the other end.  Very frustrating!