https://www.lnnte-dncl.gc.ca/index-engComplaint SubmittedThank you. Your complaint will help the CRTC investigate the telemarketer and could lead to the imposition of penalties. The CRTC will only contact you if more information about your complaint is required.

Please see below some of the issues that I have with the meat:every one should go to the better business bureau You are rated F and You and Louise lie and rip people off. I have wittness that you got the entire order back and a signed ivoice from your driver.--------------------------------------------------------------------------------Excessive amount of fat which is consistent with a lower quality of meat.  On my order I have checked off "larger steaks" about 12-14 oz. The salesman billed me for 34 lbs of the New York Strip however I received 15 lbs and they are back ordered 15lbs which is shorting me by 4 lbs (I was billed for).  Also, I ordered 30lbs of Rib Steaks and only received 15lbs with BeefEaters/Shopco's backordering another 15lbs.                                                                                                                                                                                                                                                                                                        ;                                                                                                                                                                      ;                                                                                                                                                                      ;                                                                                                                                                                      ;                                                                                                                                                                      ;                       Please note also, the average weight per steak is no where close to 12 to 14oz.  This is a big issue for me.  Most of the steaks received are about 10oz  with  about 1/3 coming in at 7 oz.  My family has owned and operated grocery stores with their own fresh butcher/meat departments.  As a previous store owner and butcher I would classify theses cut comparable to a blade steak.  They are definite not premium quality cuts as was expressed by your salesperson.  The roasts I ordered were suppose to serve 10- 14 people.  I called your customer service and spoke with Louise (two days before the order was received) and explained that I definitely needed a few large Prime Rib Roasts. Also told her did not want RTS cereals if they are not the flavour I ordered She confirmed that this request would be looked after.  The roasts received were extremely small.  I told the sales rep I wanted only quality roasts and I would rather have less roasts that were larger than have many small ones.I also requested with the sales rep to ensure that the Turkeys that were sent were large enough to serve 14 to 25 people but the came in at 13lbs. Which is no where close to the size required to feed that many people.   With the sizes that were sent, they are of no use to me.  No I will have to spend more money as I will have to buy larger ones at Christmas and Thanksgiving.I ordered 52lbs of Pork Back Ribs.  The invoice says that 23lbs were shipped but only 22 lbs were received.  The invoice also says that 23lbs were back ordered but that still leaves me short 7lbs of ribs that I was billed for.  In addition, the rack is not a full rack and has been cut to roughly the size of 1lbs of hamburger. In addition, I ordered and was charged for 26 lbs of pork loin chops.  However, I received pork rib/butt chops.  I received 12 lbs, back ordered 12lbs, short 2lbs.- I ordered 16lbs of Tilapis billed for 16lbs, received 5, back ordered 5, short 6lbs- I ordered 13lbs of Sole, billed for 13lbs, received 5lbs, back ordered 5lbs, short 3lbs.- I ordered 48lbs of Stewing Beef, billed for 48lbs, received 23lbs, back ordered 23lbs, short 2lbs.I made an additional call to Louise two days before the order was received.  I was told that the Quaker Oatmeal flavour that I ordered was not available and they were going to send the variety pack.  I stated that I did not want the variety and pack and Louise agreed to send Sidekicks (Broccoli & Cheese flavour) instead.  The variety pack was sent anyway (no sidekicks received).Finally, I ordered 24 bottle of White Vinegar, was charged for 24 bottles but only received 8 with no indication of a back orderNow you won't refund a downpayment because I am supposed to have kept the cereal I didn't want. Who's the thief here? NOT ME

Person calls does not answer and hangs up. When you return the calls the box is full. Creeps

I have been dealing with these guys for three or four years now.  I think some of you are mistaking these people for the Step father Norm whom they refuse to deal with now as he was the one embezzling money out of Shopco. I heard that straight from their former book keeper Ed Stravinkas. Anyway who cares? The Grocery Group is great! Don’t change a thing and thanks for the excellent service.

Please see below some of the issues that I have with the meat:every one should go to the better business bureau You are rated F and You and Louise lie and rip people off. I have wittness that you got the entire order back and a signed ivoice from your driver.

--------------------------------------------------------------------------------





Excessive amount of fat which is consistent with a lower quality of meat.  On my order I have checked off "larger steaks" about 12-14 oz. The salesman billed me for 34 lbs of the New York Strip however I received 15 lbs and they are back ordered 15lbs which is shorting me by 4 lbs (I was billed for).  Also, I ordered 30lbs of Rib Steaks and only received 15lbs with BeefEaters/Shopco's backordering another 15lbs.  





                                                                                                                                                                                                                                                                                                     ;                                                                                                                                                                      ;                                                                                                                                                                      ;                                                                                                                                                                      ;                                                                                                                                                                      ;                      

Please note also, the average weight per steak is no where close to 12 to 14oz.  This is a big issue for me.  Most of the steaks received are about 10oz  with  about 1/3 coming in at 7 oz.  My family has owned and operated grocery stores with their own fresh butcher/meat departments.  As a previous store owner and butcher I would classify theses cut comparable to a blade steak.  They are definite not premium quality cuts as was expressed by your salesperson.


 





The roasts I ordered were suppose to serve 10- 14 people.  I called your customer service and spoke with Louise (two days before the order was received) and explained that I definitely needed a few large Prime Rib Roasts. Also told her did not want RTS cereals if they are not the flavour I ordered She confirmed that this request would be looked after.  The roasts received were extremely small.  I told the sales rep I wanted only quality roasts and I would rather have less roasts that were larger than have many small ones.



I also requested with the sales rep to ensure that the Turkeys that were sent were large enough to serve 14 to 25 people but the came in at 13lbs. Which is no where close to the size required to feed that many people.   With the sizes that were sent, they are of no use to me.  No I will have to spend more money as I will have to buy larger ones at Christmas and Thanksgiving.


I ordered 52lbs of Pork Back Ribs.  The invoice says that 23lbs were shipped but only 22 lbs were received.  The invoice also says that 23lbs were back ordered but that still leaves me short 7lbs of ribs that I was billed for.  In addition, the rack is not a full rack and has been cut to roughly the size of 1lbs of hamburger.

In addition, I ordered and was charged for 26 lbs of pork loin chops.  However, I received pork rib/butt chops.  I received 12 lbs, back ordered 12lbs, short 2lbs.
- I ordered 16lbs of Tilapis billed for 16lbs, received 5, back ordered 5, short 6lbs
- I ordered 13lbs of Sole, billed for 13lbs, received 5lbs, back ordered 5lbs, short 3lbs.


- I ordered 48lbs of Stewing Beef, billed for 48lbs, received 23lbs, back ordered 23lbs, short 2lbs.

I made an additional call to Louise two days before the order was received.  I was told that the Quaker Oatmeal flavour that I ordered was not available and they were going to send the variety pack.  I stated that I did not want the variety and pack and Louise agreed to send Sidekicks (Broccoli & Cheese flavour) instead.  The variety pack was sent anyway (no sidekicks received).

Finally, I ordered 24 bottle of White Vinegar, was charged for 24 bottles but only received 8 with no indication of a back order

Now you won't refund a downpayment because I am supposed to have kept the cereal I didn't want. Who's the thief here? NOT ME

hi   do they now run under gingerhill fine foods?  please help