how did you remove the remote access software that creative solutions  installed?

Ken - how did you remove the remote access software?

Recieved a call the same as above. I was determined he give me his name which was max smith he said he was from a company called "creative solutions online.net" he's aid he noticed a great deal of error codes and wanted to offer me a chance to talk to his technician to get an opportunity to resolve the problem.  At this point I said thanks for the help and you made my decision easy to buy a new computer and hung up. I also told he to take me off his list.

Same thing happened to me hope these people, get found out!!! This guys name was Roger Speed, but he's Indian... Funny... Not really. This makes me sick!

My wife took a call from this number today (Nov. 24, 2011) with a similar story about being associated with Microsoft and that there were problems with her computer.  He asked if he could have remote access to her computer and she reluctantly agreed.  I don't know what he did as I was out of the house at the time.  I've since removed the remote access software that he installed on the computer and scanned it and found nothing else that looked suspicious.  Hopefully nothing more will come of this.